We at Relaxo endeavor to give you the best online experience of shopping with us. You have the authority to cancel all the items and products before they get shipped from the warehouses. This also includes all the items that are bought on sale. The amount of refund shall be credited into your Relaxo account as Relaxo Credit. You can avail of all these privileges only if the items have NOT been shipped from the warehouses:
You may have a doubt or a question that is already answered below. Do read the following FAQ’s
After the payment’s done, the customer cannot cancel an order on his own. However, you can talk to OUR customer care by providing your order number. Do this quickly before your order is processed, so that we are able to cancel it, as well as refund the amount to you.
We understand your need to alter the size or the color of an item in the order that you placed. You could even want to update the shipping address. These changes can be made until we begin processing the order. For requests of this kind, do talk immediately to customer care.
We’ll process the refund immediately after your order’s cancelled. Your refund will be in form of Relaxo Credit. But, if you want your amount to be refunded to your account, do contact Relaxo’s customer care at (1800-108-6001). This option is available only for those customers who made the payment through the credit or debit card.
This is possible because of the product being unavailable or it could have been rejected due to poor quality. We always send an email in case of cancellation of an order; however it is just possible that the e-mail send by us might have gone into the spam folder of your email account.
No, it’s not possible. Either you cancel the entire order (that too within 16 hours of its placement) or you may return it to place a new order.